Frequently Asked Questions

Have questions about PureGlo products or your order? We've got answers! If you don't see your question here, feel free to reach out to us directly.

Product Questions

Q: What makes PureGlo products different?
A: At PureGlo, we focus on quality, simplicity, and results. Our products are formulated to be gentle yet effective, delivering real results without harsh chemicals or irritation. Each product is designed to work beautifully together as part of a complete self-care routine.

Q: Are PureGlo products suitable for sensitive skin?
A: Yes! Our skincare tools and wellness products are designed to be gentle enough for all skin types, including sensitive skin. However, we always recommend doing a patch test and following product instructions.

Q: How do I use the Glow Enhancing Facial Brush?
A: Use with your favorite cleanser on damp skin. The gentle sonic vibrations help deep clean pores and remove makeup. Use morning and evening as part of your skincare routine.

Q: How does the Radiant Glow Pore Vacuum work?
A: Start with clean, slightly damp skin (after steaming or a warm shower works best). Select the appropriate suction head and intensity level, then glide gently across your skin. Use 1-2 times per week for best results.

Q: Can I use multiple PureGlo products together?
A: Absolutely! Our products are designed to complement each other. Create your complete self-care routine with our facial tools, aromatherapy shower filter, and heatless curling set.

Ordering & Shipping

Q: How long does shipping take?
A: We process orders within 1-2 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days.

Q: Do you ship internationally?
A: Currently, we ship within the United States. We're working on expanding our shipping options to serve customers worldwide.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Q: What if my order arrives damaged?
A: We're so sorry if that happens! Please contact us immediately with photos of the damage, and we'll make it right with a replacement or refund.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your PureGlo products! If you're not completely satisfied, you can return unused products within 30 days of purchase for a full refund.

Q: How do I initiate a return?
A: Contact our customer service team with your order number, and we'll provide you with return instructions and a prepaid shipping label.

Q: Can I exchange a product?
A: Yes! If you'd like to exchange a product for a different item, just let us know when you contact us about your return.

Account & Payment

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account makes it easier to track your orders and speeds up future purchases.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure payment processing to protect your information.